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Patient Resources

A fresh take on going to the dentist

We make going to the dentist in easy and worry-free.

Ready to get started? We’re always welcoming new patients! 

Scheduling

We will schedule your appointment as promptly as possible. If you have pain and/or an emergency situation, we will make every attempt to see you that day or as quickly as possible.

Once your appointment has been made, the time has been reserved for you. We strive to start and end all of our appointments on time. Occasionally, situations may arise that cause delays. We do our best to make you aware of any changes in our schedule to minimize any inconvenience to you. However, we will not compromise the quality of your dental care to stay on time. If you require extra time for your treatment or have additional questions or concerns, we will take the necessary time to properly take care of you. We appreciate your patience and understanding.

As our commitment to provide all of our patients with the best service possible, and to accommodate all appointment requests, please be advised that we require a minimum of 48 business hours to make any changes to an already scheduled appointment.  If less than 48 business hours is given, a $300 reservation deposit will be required for the missed appointment prior to your next appointment. 

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New Patients

Your initial visit will consist of a consultation explaining your diagnosis and treatment options. Please assist us by providing the following information at the time of your consultation:

   • your referral slip from your dental office
   • any xrays (if your dentist has taken xrays, please request that they forward them to our office. We do require x-rays in order to do provide an accurate treatment plan and will require to take new ones if they are not in our office at the time of your appointment)
   • list of medications you are presently taking
   • your Alberta Health Care number
   • your dental insurance information
 
Please arrive 20 minutes early to your appointment. 

IMPORTANT:  All patients under the age of 18 years of age must be accompanied by a parent or guardian.

If you are planning to have your future dental treatment under General Anesthetic or IV Sedation, a pre-operative physical examination is mandatory and will be given to you at time of consultation

Financial Information

Dental Service Group is a non-assignment office. This means payment in full is required at time of service. However we are more than happy to help you with your insurance claims. We understand that dental insurance claims can be frustrating and confusing but we will gladly do our best to guide you with the direction of your claim form. As a courtesy, your claim forms will be completed by our staff so that you may submit them to your insurance provider.

Also, be aware that your insurance may not reimburse the entire balance of your bill. Regardless of your insurance coverage, you are fully responsible for all fees charged. To better estimate your treatment, an estimate of your treatment plan can be generated after your consultation appointment and submitted to your insurance company.  Your insurance company will then let the policy holder know what coverage is available. Please do not hesitate to contact the office if you need assistance with reviewing their response.    

There will be times when we offer a generic financial estimate over the phone (out of town patients) but this estimate is generic. We strive to achieve a close estimation of treatment costs.

Dental Service Group offers you the flexibility of paying for dental treatment through a variety of methods, including:

  • Cash

  • Debit

  • Visa, MasterCard, AMEX

Treatments

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General Dentistry

We offer full service general dentistry and we can help you meet your oral health goals.

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Restorative

Care

Implants, Crowns, Veneers, we do it all! Even very complicated cases are welcome.

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Children's Dentistry

Little smiles need a little extra attention...

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Surgical Extractions

Whether it's a wisdom tooth or another prescribed extraction we are here to help

Sedation Dentistry & General Anesthesia

Our office consists of Dentists, Anesthesiologists (all are Canadian Royal College certified specialists in Anesthesia), Registered Dental Assistants, Registered Nurses and Care Coordinators all of whom have been selected for their commitment to your comfort and safety.

IV Sedation

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General Anesthesia

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How can we help you? 

Time for a checkup?

We’ve got you covered with personalized cleanings, painless fillings, crowns, dentures, and bridges.

Fix damaged teeth

Expert surgical care from the team you know and trust. Implants, root canals, extractions and more.

Improve your

smile

We’ll help you understand high-tech cosmetic options, like crowns, bridges, and veneers.

Scared of the Dentist?

We are proud to offer in-house general anesthetic and oral sedation to make your visit stress free.

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I had a really good experience getting my wisdom teeth removed by Dr. Jickling!! The man is so gentle and caring.

Émy Noémie

I did my 3 widsom teeth surgery today with dr.kirk chambers it was very easy and very fast he is very professional. The nurse is also amazing.i really recommended this place.

Layal Moslimani

Words are not enough to express how grateful we are to everybody working there.

Ibraheem Abou Elkhair