PRIVACY POLICY

We at Dental Service Group are committed to protecting the privacy of our patients’ personal and health information and utilizing all information in a responsible and professional manner.  Dental Service Group is responsible for the personal information under our control and we will manage client information in compliance with Alberta’s Personal Information and Protection Act (PIPA) and will comply with the Health Information Act (HIA) as required.  This policy summarizes what information we collect, use and disclose.  In addition to the circumstances described below, we also collect, use, and disclose personal information when permitted or required by law.

 

We collect information from our patients such as names, home and email addresses, home/work/mobile phone numbers, and work information (collectively referred to as “Contact Information”).  Contact information is collected and used for the following purposes:

 

  • To open and update patient files

  • To communicate with patients for their appointments reminders, changes, and confirmations.

  • To maintain accurate records of services and treatments

  • To invoice patients for dental services, to process credit card payments, or to collect unpaid accounts.

  • To process claims for payment from third-party health benefit providers and insurance companies on the patients’ behalf.  

 

Contact information is disclosed to third party health benefit providers and insurance companies where the patient has asked the office to submit a form on their behalf.

 

Financial information may be collected in order to make arrangements for the payment of dental services.

 

We collect information from our patients about their health history, their family health history, physical condition, and dental treatments (collectively referred to as “Medical Information”).  Patients’ Medical Information is collected and used for the purpose of diagnosing dental conditions and providing dental and medical treatment (anaesthesia or sedation). 

 

Patients’ Medical Information is disclosed:  

 

  • To third party health benefit providers and insurance companies where the patient has requested the office submit a claim for reimbursement of all or part of the cost of dental/medical treatment on their behalf.

  • To other dentists and dental specialist, where we are seeking a second opinion and the patient has consented (verbal or written) to us obtaining the second opinion.

  • To other dentists and dental specialist if the patient, with their consent, has been referred by us to the other dentist or dental specialist for treatment.

  • To other dentists and dental specialists where those dentists have asked us, with the consent of the patient, to provide a second opinion.

  • To other health care professionals such as physicians if the patient, with their consent, has been referred to us to other health care professionals for either a second opinion or treatment.

  • A family member or caregiver, with your expressed consent.

 

In order to protect your health information we will:

  • Only disclose your personal information to those persons who have a need to know if your personal information for the purposes stated in this Private Policy.

  • Keep your personal information as accurate, complete, and up to date as possible.

  • Keep your personal information only as long as needed to fulfil the state of purpose or as required by law.

 

As a Dental Surgical Facility/Non-Hospital Surgical Facility we are regulated by the Alberta Dental Association and College and the College of Physicians and Surgeons of Alberta which may inspect our records and interview our staff as part of its regulatory activities in the public interest.

Please contact our Privacy Officer (listed below) if you have any questions or concerns regarding the manner in which we collect, use or disclosed your personal information as outlined in this Privacy Policy, or if you have any questions or concerns on how we have handled your personal information.

 

 

Karen Tong

Privacy Officer for Dental Service Group

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